🔒 Your Privacy Matters

Privacy Policy

Last updated: January 2025

At Gondal Viaggi Travel & Tours, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Table of Contents

1. Information We Collect

We collect information you provide directly to us when you use our services. This includes:

  • Personal Identification: Name, email address, phone number, date of birth, nationality
  • Travel Documents: Passport details, visa information, travel itineraries
  • Payment Information: Credit/debit card details, bank account information
  • Communication Data: Emails, chat logs, phone call recordings for quality purposes
  • Technical Data: IP address, browser type, device information, cookies
2. How We Use Your Information

We use the information we collect for various purposes to provide and improve our services:

  • Process bookings, reservations, and travel arrangements
  • Send booking confirmations, itineraries, and travel updates
  • Provide customer support and respond to inquiries
  • Process payments and prevent fraudulent transactions
  • Send promotional offers and newsletters (with your consent)
  • Improve our website, services, and customer experience
  • Comply with legal obligations and regulatory requirements
3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Travel Partners

Airlines, hotels, and tour operators to fulfill your bookings

Payment Processors

Secure payment gateways to process your transactions

Legal Requirements

When required by law, court order, or government request

Security

To protect our rights, property, and safety of our users

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

SSL Encryption

256-bit SSL encryption for all data transmissions

Secure Servers

Data stored on secure, firewall-protected servers

Access Controls

Strict access controls and employee training

Regular Audits

Periodic security audits and vulnerability assessments

5. Your Rights

You have certain rights regarding your personal information:

  • Right to Access

    Request a copy of your personal data we hold

  • Right to Rectification

    Request correction of inaccurate or incomplete data

  • Right to Erasure

    Request deletion of your personal data

  • Right to Object

    Object to processing of your personal data for marketing

6. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and recommendations
  • Improve website functionality and performance

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Address Near Rahat Hospital, Phalia Road, Mandi Bahauddin, Pakistan,
Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

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